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Privacy Policy

Safeguarding your privacy is of the utmost importance to us. Any information collected as part of your visit to will be securely protected and only used in the ways described in this policy.


When you visit this website, we may receive, collect and store personal information in order to provide products or services or to enable certain website functions.

The information we may collect is:-

  • Your name and contact details;

  • Information relating to any transactions made between you and Rachel Hall Jewellery, including those relating to purchase of goods and services;

  • Information specifically relating to your enquiries;

  • Any other information that you have chosen to give us.

We may collect this information for the following purposes;

  • To send you goods and services purchased from the website and collect associated payments;

  • To reply to you in response to a specific enquiry;

  • To send you email / mailing updates about products, services, events and offers and other things we feel might be of interest;

  • To ask your opinions through surveys or questionnaires;


Cookies are small text files created on your browser when you visit a website.  The files are used to help your browser navigate the website and fully use its features.  They allow the website to respond to you as an individual by tailoring its operations to you, your likes and dislikes, by gathering and remembering information about your preferences.

Cookies also allow us to analyse web page traffic, to improve our website and to ensure the site platform is secure and safe to use.   

Cookies do not provide us with access to your browser or any individual information about you, other than that you have chosen to share with us.

There are two types of cookies; session and persistent.  We may use both types.

Session cookies are temporary cookie files, which are erased when you close your browser. When you revisit our website, you will need to select your preferences again.  A new session cookie will be generated, which will temporarily store your browsing information and will be active until you leave the site and close your browser. 

Persistent cookies are cookies which stay in one of your browser's subfolders until you delete them manually or your browser deletes them based on the duration period contained within the cookie's file.  The cookie remembers you when you come back to the site or navigate from one page to another. Only the server that created the cookie can read and process the cookie.

List of cookies this website collects;

  • Your IP address;

  • Your operating system;

  • Your browser type;

  • The date, time and duration of your visit;

  • The pages you visit.

How these cookies are used;

  • To provide and operate the website;

  • To enable use of the website and its products and services;

  • To analyse information about website traffic for improvement purposes;

  • To store information about your preferences and remember functionality you used previously to provide you with a faster and improved user experience on future visits.


The use of cookies, tracking pixels and similar technologies are standard practice across websites, applications and email and are Privacy/GDPR compliant when used correctly.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. We request consent to use cookies via a pop up when you visit our website for the first time, or if we do not recognise your browser.  If you disable cookies it may reduce usability of this site or prevent usage of the site. For more information about cookies, please visit


This website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. stores your data on secure servers behind a firewall. 

This website has full SSL encryption to help protect the integrity of the data in transit between the website and you.   We take all reasonable administrative and physical measures when handling your data to prevent loss, misuse or alteration.  However, no security measures are impenetrable and we cannot guarantee the security of data sent by internet or other means.

We follow all relevant procedures as specified in the Data Protection Act 2018 including GDPR in all our processes.

We will never share your data with any third party, company or individual unless required to do so by law.

Payment security

All direct payment gateways offered by through this website or in EPOS face-to-face purchases adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers including Visa, Mastercard and American Express.


When you provide us with your personal information, it is implied that you consent to our collecting it and using it for the specific reasons outlined in this policy.  If you wish to amend your details or you no longer wish us to retain your data, please contact us at, and we will amend or remove your data as requested.


This website may contain links to other websites and social media sites.  Please note, we have no control over, or responsibility or liability for their privacy policy or practices. Please check these policies before you submit any personal data to these websites.

Privacy policy updates

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Please check this page occasionally to ensure you are up to date.

This policy was last updated in 12th February 2021.


If you have any questions about this privacy policy or our management of your personal data, you are invited to contact us at

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